These Terms & Conditions (“Terms”) govern the use of www.maisonpatina.com (the “Website”) and the purchase of products from Maison Patina Ltd.

By using this Website or placing an order, you agree to be legally bound by these Terms.

Maison Patina Ltd

Company No: [INSERT COMPANY NUMBER]

Registered Office: [INSERT REGISTERED ADDRESS]

United Kingdom

Email: info@maisonpatina.com

Maison Patina Ltd is registered in England and Wales.

By placing an order, you confirm that:

• You are at least 18 years old
  
• You are legally capable of entering into binding contracts
  
• The information you provide is accurate and complete

All orders are subject to availability and acceptance.

A legally binding contract is formed only when:

• You receive written confirmation of order acceptance, and
  
• Payment has been successfully processed
  

We reserve the right to refuse or cancel orders where necessary, including but not limited to pricing errors, stock inaccuracies or suspected fraud.

Maison Patina specialises in handcrafted, hand-dyed and restored leather furniture, including pre-loved and vintage pieces.

You acknowledge that:

• Leather is a natural material with inherent variation in grain, texture and tone.
  
• Hand-dyed finishes may vary slightly from images displayed.
  
• Pre-loved and vintage items will show signs of age and character.
  
• Measurements are approximate and may vary slightly.
  

These characteristics are not defects.

Colour representation may vary depending on individual screen settings.

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to amend pricing prior to order confirmation.

Full payment is required before dispatch unless agreed otherwise in writing.

Payment is processed securely via Shopify Payments or approved third-party providers.

6.1 Delivery Estimates

Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by third-party couriers, customs processes, weather or events beyond our reasonable control.

6.2 Customer Access Responsibility

The customer is solely responsible for ensuring:

• Adequate access for delivery
  
• Suitable doorways, staircases and lifts
  
• Safe and clear unloading conditions
  
• Structural suitability of placement areas
  

If delivery cannot be completed due to access restrictions:

• Redelivery and/or storage charges will apply
  
• We reserve the right to cancel the order subject to deduction of incurred costs
  

6.3 Inspection on Delivery

Goods must be inspected upon delivery.

Visible damage must:

• Be noted on delivery documentation
  
• Be reported in writing within 48 hours
  

Failure to notify us within 48 hours may invalidate claims relating to transit damage.

6.4 Transfer of Risk & Title

Risk passes to you upon delivery.

Ownership of goods passes only once full cleared payment has been received.

Your statutory rights under the Consumer Contracts Regulations 2013 remain unaffected.

7.1 Standard Distance Sales

You may cancel within 14 days of delivery.

Returned goods must be:

• In original condition
  
• Unused
  
• Properly packaged
  

Return transport costs for large furniture items are the responsibility of the customer unless the goods are faulty.

7.2 Exclusions

The following are non-refundable unless faulty:

• Made-to-order or bespoke items
  
• Custom hand-dyed finishes
  
• Personalised or modified pieces
  

7.3 Pre-Loved & Vintage

Pre-loved and vintage items are sold as described.

Age-related wear, patina and character are not faults.

Items within our New Collection comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended).

Pre-loved and vintage items may not comply with current regulations and may not carry modern compliance labels.

By purchasing vintage items, you acknowledge this position.

Customers are responsible for following care instructions.

We are not liable for damage caused by:

• Sunlight exposure
  
• Heat sources
  
• Improper cleaning
  
• Misuse or neglect
  

Natural ageing of leather is not a defect.

All content, imagery, branding, product descriptions and design elements on this Website are the property of Maison Patina Ltd and may not be reproduced without written consent.

You agree not to:

• Use the site unlawfully
  
• Upload malicious software
  
• Interfere with website security
  
• Collect personal data unlawfully
  

We reserve the right to suspend access for breach.

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
  
• Fraud or fraudulent misrepresentation
  
• Any liability that cannot legally be excluded
  

Subject to the above:

• Our total liability shall not exceed the purchase price paid for the product.
  
• We shall not be liable for indirect, incidental or consequential loss, including loss of business or revenue.

You agree to indemnify and hold harmless Maison Patina Ltd from claims arising from your misuse of the Website or breach of these Terms.

We are not liable for failure or delay caused by events beyond our reasonable control, including supply chain disruption, transport interruption or governmental action.

If any provision is deemed unenforceable, the remaining provisions shall remain in effect.

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

We reserve the right to amend these Terms at any time. The version in effect at the time of purchase shall apply.

For questions regarding these Terms, please contact:

Maison Patina Ltd

United Kingdom

Email: info@maisonpatina.com