Subheading
Returns & Refunds
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
Returns Terms & Conditions
- Please note: we do not offer a free returns service. To return an item, you can either arrange a courier service or you can contact our customer service team info@maisonpatina.com who may assist in organising items to be returned via our preferred courier service. The charge for collection is paid for by you in advance of collection. The collection service offered by Patina is subject to the terms and conditions of the contracted courier company we use and is subject to change. Whilst we endeavour to ensure that the collection is at a time and date of your convenience, this cannot always be guaranteed.
- All Items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies you must notify us within 48 hours. We are unable to replace or refund any items if we are not notified within this time.
- Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.
- You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
- The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs.
- Please note the collection service is only available for UK mainland customers.
- Refunds will be processed when the request to return is made within 14 days from the receipt of delivery.
Returning Faulty or Damaged Items
- Please email our customer service team at info@maisonpatina.com within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or a refund for you.
- Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any courier costs incurred if you return damaged items without contacting us.
- This policy applies only to items purchased online via our website.
- If your item occurs at fault after this time our policy is to replace the item. If we no longer stock the item, we will provide you with a credit note for the full value of the item.
Other Important Return Information
- You will need to cover any import duties that may arise when returning items from another country.
- We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
- All orders (including overseas orders) will be refunded in Sterling, within 48 hours of receipt of your return. Refunds may take up to 5 days to clear in your account. Patina cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing any overseas orders.