privacy policy
At Maison Patina Ltd, we respect your privacy as much as we respect craftsmanship.
Privacy Policy
At Maison Patina Ltd, we respect your privacy as much as we respect craftsmanship.
We are committed to handling your personal information with integrity, discretion and care.
Maison Patina Ltd, Company No. [INSERT COMPANY NUMBER], registered office at [INSERT REGISTERED ADDRESS, United Kingdom], is the data controller of your personal data and operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect, use and safeguard your information when you visit or make a purchase from www.maisonpatina.com
1. The Information We Collect
When you visit our website, certain information is collected automatically to ensure a seamless and refined browsing experience. This may include:
- Your IP address and device type
- Browser information
- Time zone
- Pages viewed and referring websites
- Cookie and analytics data
When you make a purchase, create an account or contact us, we may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order details
- Payment information (securely processed via Shopify or approved payment providers)
- Correspondence history
We collect only what is necessary to provide a considered and professional service.
2. How We Use Your Information
We use your personal information thoughtfully and only for legitimate purposes, including:
- Processing and fulfilling your orders
- Arranging delivery, including specialist or white-glove services
- Providing customer care and aftercare support
- Communicating with you regarding enquiries or purchases
- Preventing fraud and maintaining security
- Sending curated marketing communications where you have chosen to receive them
- Improving our products, website and overall client experience
- Complying with legal and regulatory obligations
Our lawful bases for processing include performance of contract, legal compliance, legitimate business interests, and consent (where applicable).
3. Our E-Commerce Platform (Shopify)
Our online store is hosted by Shopify Inc., which provides the secure e-commerce infrastructure that enables us to present and sell our collection.
Your information is stored securely within Shopify’s systems and protected by industry-standard safeguards. Payment transactions are encrypted and processed in accordance with PCI-DSS standards.
You may review Shopify’s own privacy practices at www.shopify.com/legal/privacy.
4. Sharing of Information
We never sell your personal data.
We may share relevant information only where necessary with trusted partners who support our operations, including:
- Secure payment processors
- Delivery and logistics providers
- Website hosting and analytics services
- Professional advisers (legal, accounting, insurance)
- Regulatory authorities where legally required
Where personal data is transferred outside the United Kingdom, appropriate safeguards are implemented in accordance with UK data protection law.
5. Cookies & Website Technologies
We use cookies and similar technologies to:
- Ensure the website functions correctly
- Enhance your browsing experience
- Analyse performance and visitor behaviour
- Support marketing activities where applicable
You may manage cookie preferences through your browser settings.
6. Retention of Data
We retain personal information only for as long as necessary to:
- Fulfil contractual and aftercare obligations
- Meet accounting and legal requirements
- Resolve disputes or enforce agreements
When no longer required, data is securely deleted or anonymised.
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request erasure
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent at any time
To exercise your rights, please contact:
Email: info@maisonpatina.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
8. Data Security
We implement appropriate technical and organisational safeguards to protect your information against unauthorised access, misuse, alteration or disclosure.
Access to personal data is restricted to authorised personnel and trusted service providers only.
9. Children
Our website and products are intended for individuals aged 18 and over.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory developments. The most current version will always be available on our website.
11. Contact
Maison Patina Ltd
United Kingdom
Email: info@maisonpatina.com