All orders are subject to availability and acceptance.

A legally binding contract is formed only once you receive written confirmation that your order has been accepted.

We reserve the right to refuse or cancel orders in cases including:

• Pricing or listing errors
  
• Suspected fraud
  
• Breach of our Terms
  
• Stock inaccuracies
  

If an order is cancelled, a full refund will be issued.

Our furniture includes handcrafted, hand-dyed and pre-loved pieces.

By purchasing, you acknowledge that:

• Natural leather will display variation in tone, grain and texture.
  
• Hand-dyed finishes may vary subtly from images shown.
  
• Pre-loved and vintage pieces will show signs of age and use.
  
• Measurements are approximate.
  

These characteristics are not considered faults.

All prices are listed in GBP (£) unless stated otherwise.

Full payment is required prior to dispatch unless agreed in writing.

We reserve the right to amend pricing prior to order confirmation.

Delivery Timeframes

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not liable for delays caused by:

• Courier scheduling
  
• Customs clearance
  
• Weather or transport disruption
  
• Circumstances beyond our reasonable control
  

Customer Access Responsibility

It is the customer’s sole responsibility to ensure:

• Adequate access to the delivery address
  
• Doorways, staircases and lifts are sufficient
  
• Floors and placement areas are suitable
  
• Safe unloading conditions are available
  

If delivery fails due to restricted access or unsafe conditions:

• Additional delivery, redelivery or storage charges will apply.
  
• We reserve the right to cancel the order subject to transport cost deductions.
  

Inspection on Delivery

You must inspect goods upon delivery.

Any visible damage must:

• Be noted on the delivery documentation
  
• Be reported to us in writing within 48 hours
  

Failure to report damage within 48 hours may invalidate claims.

Your statutory rights under the Consumer Contracts Regulations 2013 remain unaffected.

Standard Online Orders

You may request cancellation within 14 days of delivery.

Returned items must be:

• In original condition
  
• Unused
  
• Properly packaged
  

Return transport costs for large furniture items are the responsibility of the customer unless the item is faulty.

Non-Returnable Items

The following items are non-refundable unless faulty:

• Made-to-order or bespoke items
  
• Custom hand-dyed finishes
  
• Modified or personalised pieces
  

Pre-Loved & Vintage Items

Pre-loved items are sold as described and in consideration of their age and history.

Age-related wear, patina and character are not faults.

Items within our New Collection comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended).

Pre-Loved and Vintage items may not comply with current regulations and may not carry modern compliance labels.

By purchasing a vintage item, you acknowledge this position.

Customers are responsible for following care guidance provided.

We are not liable for damage resulting from:

• Sunlight exposure
  
• Heat sources
  
• Improper cleaning
  
• Misuse or neglect
  

Natural ageing of leather is not considered a defect.

If a chargeback is initiated without first contacting us to resolve the matter, we reserve the right to:

• Provide delivery and contractual evidence to the payment provider
  
• Recover associated administrative costs
  
• Pursue recovery of funds where appropriate
  

We encourage customers to contact us directly to resolve concerns promptly.

Nothing in this policy excludes liability for:

• Death or personal injury caused by negligence
  
• Fraud or fraudulent misrepresentation
  
• Any liability that cannot be excluded under UK law
  

Subject to the above:

Our total liability shall not exceed the purchase price paid for the item.

We are not liable for indirect or consequential loss, including loss of business or revenue.

This Store Policy is governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.